Service Desk Analyst

25 March, 2022
by: Cripps Pemberton Greenish

Our Tunbridge Wells based ICT team are responsible for the operational delivery of our computer systems and electronic communications throughout the firm.  This includes the installation of software and hardware, the development of new systems to meet business requirements and the support of existing users in all aspects of technology relating to the firm.

We made the decision to move our service desk function in house last August and we are looking for a reliable and proactive Service Desk Analyst to complete the team. Candidates will have worked on an ITIL focused IT Service Desk, have experience using a service management tool for Incident and Problem Management and be able to support 1st/2nd line calls on Microsoft Office Packages (in particular Outlook, Word and Excel). 

You will be working in an experienced, positive thinking team with varied IT knowledge and background, a great group to collaborate with enabling you to learn something new each day. An inclusive environment, where you will always be heard and supported, working together to provide an excellent service.

As a top 100 law firm,  we are not only dedicated to our clients but also to our employees, ensuring that we support each other with learning and development opportunities, clearly defined career progression paths, access to the latest legal tech and a range of benefits that include private health care, a free 24hr counselling services via an Employee Assistance Programme, 25 days of annual leave plus your birthday off (if it falls on a working day) and a charity day to use each year. 

If you are interested in this position and would like more information, please send your CV to  We are open to considering flexible ways of working from all applicants, please do contact us to discuss how this could work for you. For more information about working for Cripps Pemberton Greenish please click  here.

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